Privacy Policy

bigtaka agent ("we", "our", "platform") treats the protection of its users' personal information as its highest priority. This privacy policy applies to users in Bangladesh and describes what information bigtaka agent collects, how it is used, and what measures are taken to protect it.

By using this website or opening an account, you are considered to have agreed to this privacy policy. To learn about other terms related to using our services, please read the Terms and Conditions, which set out the full rules for using the platform in detail.

This policy applies only to bigtaka agent's own services. Third-party payment gateways, game providers, or external sites may have their own privacy policies, for which bigtaka agent is not responsible.

bigtaka agent collects information from two main sources — information provided directly by the user, and information collected automatically during use of the service.

2.1 Information Provided by the User

Information we collect during account registration, verification, and transactions includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Residential address
• Payment account details (bKash, Nagad, Rocket, Upay or bank account details)
• Support-related messages or complaints submitted during contact

2.2 Automatically Collected Information

The following information may be collected automatically when accessing and using the platform:

• IP address and device identification information
• Browser type and operating system
• Time spent on the platform and pages visited
• Login history and session information
• Betting and gaming activity history
• Deposit and withdrawal transaction records

bigtaka agent uses the information collected only for the specific purposes listed below. Information is not sold or transferred to any commercial third party.

3.1 Service Operation and Account Management

• Completing account registration and identity verification
• Processing deposits, withdrawals, and bonuses
• Maintaining transaction history and resolving disputes
• Identifying and resolving technical issues on the platform

3.2 Security and Fraud Prevention

• Detecting unauthorized access and suspicious activity
• Monitoring for multiple account registrations
• Conducting anti-money laundering (AML) verification processes

3.3 Improving User Experience

• Providing customer support in Bengali and resolving issues quickly
• Analyzing usage patterns to improve the quality of platform services
• Evaluating VIP membership and providing personalized offers
• Sending relevant promotional notifications (subject to user consent)

3.4 Responsible Gaming

Analyzing user gaming behavior to identify potentially problematic patterns and provide timely support is one of our key responsibilities. The Responsible Gaming section contains detailed information on how we maintain a safe and healthy gaming environment.

bigtaka agent applies industry-standard technical and administrative measures to protect user data.

4.1 Technical Security Measures

• SSL/TLS encryption is used for all data transfers
• Stored sensitive data is secured with AES-256 encryption
• Passwords are never stored in plain text — only in hashed form
• Firewalls and intrusion detection systems remain active
• Regular security audits and vulnerability assessments are conducted

4.2 Administrative Security Measures

• Data access is limited to a restricted number of staff with role-based controls
• Staff receive regular training on data protection
• Confidentiality agreements are in place with third-party data processors
• A response plan is maintained for data breach incidents

No technical measure is completely infallible. However, bigtaka agent is committed to maintaining the highest standard of protection. If you notice any suspicious activity, please notify our support team immediately.

bigtaka agent never sells or transfers users' personal information to advertisers or commercial third parties. Information may be shared in specific circumstances:

5.1 Service Providers

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners for payment processing. Game software providers and cloud hosting providers may also have limited access to data, but only for the purpose of operating the service.

5.2 Legal Obligations

bigtaka agent will be required to disclose information when required by a valid legal order from a competent authority, a court order, or as part of a fraud investigation. Any such disclosure will always be made within the limits of applicable law.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new entity. Users will be notified in a timely manner before any such change.

bigtaka agent uses cookies and similar technologies to improve platform functionality and personalize the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Store language preferences, display settings, and other personalization information.
• Analytics Cookies: Collect anonymous statistics to understand how the platform is used.

6.2 Cookie Controls

You can control or reject cookies by changing your browser settings. However, disabling essential cookies will prevent you from using some key features of the platform.

bigtaka agent respects users' right to maintain control over their own information. You have the following rights:

• Right to Access: You may request details of the information stored about you.
• Right to Rectification: You may request correction of incomplete or inaccurate information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In some cases, a request to restrict the processing of your data is acceptable.
• Right to Object: You may object to marketing communications.
• Right to Portability: You may request your information in a structured format.

To exercise these rights, contact the bigtaka agent support team directly. Some data may need to be retained due to legal obligations or fraud prevention requirements.

If you request to close your account, bigtaka agent follows the appropriate process. However, some information must be retained for a specified period for legal and regulatory reasons.

8.1 Data Retention Periods

• Financial transaction records: at least 5 years after account closure
• Identity verification documents: at least 5 years
• Gaming history: at least 3 years
• Communication and support logs: at least 2 years

8.2 Deletion Process

Once the legal retention period has ended, the relevant data is permanently deleted using secure methods. Digital data is overwritten and data stored on physical media is securely destroyed.

bigtaka agent strictly prohibits any person under the age of 21 from registering an account or using the platform. Our services are intended solely for users aged 21 and above.

If we find that a person has opened an account using a false age, that account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects that their child is using this platform, please notify our support team immediately.

bigtaka agent may change or update this privacy policy from time to time as needed. For significant changes, a notification will be sent to the registered email address or mobile number.

Continued use of the platform after a revised policy is published will be taken as your agreement to the new policy. The date of the most recent update will always be displayed at the top of this page.

If you have any questions about this policy or any concerns about how it is applied, answers to frequently asked questions can be found in our FAQ section.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The bigtaka agent privacy team reviews and responds to all requests in a timely manner.